Diplomat Pharmacy - Bilingual Patient Care Specialist
Diplomat Pharmacy, Inc. is the nation’s largest independent provider of specialty pharmacy services- helping patients and providers in all 50 states. We build solutions for today’s issues while laying the groundwork for tomorrow’s healthcare. Rooted in specialty pharmacy, our brands harness innovation to create a healthier world.
Diplomat understands that high quality people are required to deliver high quality care and services to our patients and customers. We combine a strong culture with meaningful work. Being part of a patient’s care team is challenging, important, and rewarding. Diplomat needs strong, effective talent to lead our employees in a fast-paced and dynamic environment that fosters team work, learning, and career growth. At Diplomat, we encourage our employees to continuously learn through our internal Diplomat University classes as well as our Organizational Development team that offers leadership training and development. Listed below are some of the other benefits enjoyed by our team:
- Matching 401K – 100% vested on the day you sign up!
- Excellent Medical, Life, Dental & Vision Insurance
- Short and long term disability Insurance
- 9 Paid Holidays
- Minimum of 3 weeks PTO
- Award- winning wellness programs
About the position: As a Bilingual Patient Care Specialist you will maintain a high level of interaction with Specialty Pharmacy patients and Physicians making sure the prescriptions are being filled, delivered correctly and taken correctly. Manages patient care and insurance resolution tasks across multiple disease states. You will handle Spanish speaking calls and translate as appropriate.
High school diploma or general education degree (GED) required. Two years of pharmacy, medical or professional customer service experience required. Fluent in Spanish, will need to pass a competency exam.
Certificates and Licenses:
Valid license, registration and/or certification, in good standing, to practice as a Pharmacy Technician as required by the Board of Pharmacy in the state employed.
Duties and Responsibilities include the following. Other duties may be assigned.
- Acts as liaison between company, patients, and Physician’s office.
- Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.
- Assisting patients in securing financial assistance via copay card or other programs as needed.
- Explains all company programs and services to patients and physician’s office staff.
- Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
- Responsible for processing of prescriptions and prescription refills through pharmacy dispensing software.
- Maintains documentation of calls to and from patients.
- Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
- Assists with prior authorizations.
- Keeps current with new treatment trends.
- Communicates patient status to physician’s offices/clinics.
- Ability to manage patients across multiple disease states.
- Manages patient care and insurance resolution tasks.
- Maintains patient confidentiality.
- Interprets for Spanish speaking clients as needed.