Who Are We?

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

OUR AMAZING BENEFITS

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

• Medical, Dental, and Vision available DAY ONE!
• 3 weeks Paid Time Off annually
• 10 paid Holidays annually
• 403b Retirement Account Savings Plan
• Tuition Reimbursement for eligible programs
• Employer-paid Short Term and Long-Term Disability
• And MORE

POSITION SUMMARY

The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant position and has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence. Will be a professional role model and participate in community events that promote good health and contribute to greater awareness and understanding in the communities we serve.

ESSENTIAL SKILLS AND EXPERIENCE

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High school diploma or GED from an accredited institution
• Graduation from an approved medical assistant training program with one or more years’ experience
• Has one or more years as a medical assistant
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Ability to multi-task and work effectively in a high-stress and fast-moving environment
• Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

GENERAL POSITION REPONSIBILITIES/ESSENTIAL

• Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
• Know and follows the eight rights of drug assessment and administration
• Know and utilizes principles of universal protocols and National Patient Safety Goals
• Correctly collect specimens, perform testing, and processes as indicated.
• Provides clear instructions to patients regarding obtaining and collecting of specimens.
• Review patient plan and educates patient on discharge instructions
• All other duties as assigned (such as translation and travel to other locations)
• Can accurately identify medications and their indications for proper utilization
• Work independently and uses critical thinking skills to solve issues under pressure
• Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.
• Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
• Facilitate patient care based upon approved standing orders and protocols.
• Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
• Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures.
• Act as a mentor to the Associate Medical Assistants
• Use excellent customer service and communication skills
• Will perform patient outreach calls as needed
• Meeting UDS & Quality-based measurements
• Cleans and sterilizes instruments per protocol
• Has knowledge of surgical and diagnostic office procedures
• Know and follows procedure for immunization administration and storage
• Follow all medication policies and procedures for labeling, storing and use
• Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
• Obtain and record the patients’ vital signs according to protocol for patients age
• Prepare exam room and patient for the type of exam/procedure to be performed
• Maintain patient confidentiality following all HIPAA policies and procedures
• Document accurately all patient information in electronic health record
• Communicate in a timely and professional manner with patients and other members of the care team at all times