How to Manage and Navigate Challenging Customers
01/10/2023 | 9:00 AM
Having a customer service business can bring demanding customers that feel impossible to satisfy. However, how you handle them makes the difference between a negative or positive review, a repeating customer, and the overall health of your business. You’ll learn how to:
• Understand customer needs
• Apply the eight Standards of Trust and keep customers
• Prevent issues
• Manage difficult customers
• Request customer reviews
• Recognize when you need help