Buenos Dias Networking Breakfast

Description

Customer Experience: Knowing Your Customer

Presented by Slalom

Today’s customers expect more than ever before. For your organization to compete you must nail every experience, make interactions frictionless, and ensure every decision puts people first. This not only builds trust with your customer, it also benefits your bottom line. Creating a great customer experience starts with understanding who your audience is, what they care about, and why they would benefit from your service or product. In this session with Slalom’s Customer Strategy team, you’ll learn:

• The state of today’s shifting customer expectations
• How to get to know your customer
• What personas are and how to use them
• How to understand the customer journey to best optimize that experience 

Slalom is a global consulting firm focused on strategy, technology, and business transformation. They empower their customers to deliver modern digital experiences that capitalize on new technology and build loyal connections with their audience. Slalom Phoenix launched in 2014, and has since grown to over 170 advisors, strategists, and engineers supporting across the full spectrum of management and technology consulting. With local soul backed by global scale (43 markets and 13,000+ employees to be exact), their Phoenix-based team is proud to live and work alongside clients within a diverse range of growing industries in the Valley of the Sun.

Join us for our next Buenos Dias Networking Breakfast! Attendees will have the opportunity to network among other valley professionals. Bring your business cards for a chance to win some great raffle prizes.

This event will be in-person. Please RSVP to reserve your space today. We look forward to seeing you there!