Purpose of Position:

The Alumni Storytelling & Content Manager is a dynamic and relationship-driven communicator responsible for engaging Make-A-Wish Arizona alumni and capturing the powerful stories of Wish Alumni across our chapter. This role serves as a bridge between our mission and the community developing meaningful relationships with former wish recipients and their families while producing compelling content to support outreach, donor engagement, media opportunities, and events.

As a creative digital storyteller, the manager will lead efforts to gather, craft, and share wish stories that reflect the transformative impact of a wish experience. These stories will serve as valuable resources for the broader Marketing & Development team and be leveraged across multiple platforms to inspire action and elevate public awareness of the Alumni Program.

This role plays a pivotal part in ensuring that every wish kid's story is honored and that alumni remain lifelong champions of our mission as advocates, referral sources, donors, volunteers, and ambassadors.

Who We Are:

At Make-A-Wish^® Arizona, we are more than a great place to work — our work is life- changing. Together, we create life-changing wishes for children with critical illnesses. 45 years ago, the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

We at Make-A-Wish Arizona are extremely team-oriented. We are striving to create an inclusive and diverse office that incorporates teamwork, open communication, and strategic leadership. We are looking for passionate individuals who share the same passion for building trust, improving communication, and creating strategies for success.

What we offer:

Competitive compensation with annual incentive potential up to 10% of salary

Comprehensive benefit package: Medical, Vision, Dental

Health Savings Accounts generously funded by the employer and Flexible Spending
Account Options

Employer-paid Short-Term Disability, Long Term Disability and Life Insurance

401(k) Retirement Savings Plan with a generous employer match

20 PTO days, 5 Sick Days, 14 Paid Holidays, and 1 Volunteer Day annually

Paid sabbatical after 5 years of service

Flexible, hybrid schedule (3 days in office, 2 days at home)

A cohesive and welcoming culture

We close at noon every Friday!

At Make-A-Wish Arizona, everyone is different and valued. We believe that people of any race, color, ethnicity, sex, gender identity and expression, sexual orientation, faith, religion, age, physical and mental ability, neurodiversity, socioeconomic status, nationality, cultural background, military status, or any other aspect which makes them unique are welcome and important. Together, we continue to build a community that fosters so that we can grant the wish of every eligible child.

At Make-A-Wish Arizona, we strive to communicate openly and honestly while speaking our truth. We encourage all to do the same, and we acknowledge that these conversations can be difficult and uncomfortable. All viewpoints are welcome unless they spread misinformation or diminish or dehumanize others. Our commitment to this work enriches our organization and makes us all stronger together.

Key Responsibilities

Public Relations & Storytelling:

• Utilize cutting edge storytelling techniques to create and execute content delivery for Make-A-Wish Arizona. This includes content generation for social media posts, blog articles, short video production, digital media assets, email promotions, and local event coverage.
• Collaborate with PR and Marketing and Community Engagement teams to highlight impactful Wish Alumni stories for external audiences, media, donors, and volunteers.
• Identify and prepare alumni speakers for events, ensuring they effectively share their experiences to inspire others.
• Create and repurpose engaging storytelling content for video, newsletters, social media, and other promotional channels.
• Develop and execute brand storytelling initiatives to effectively communicate the impact of Make-A-Wish wishes on wish children and their families.
• Manage a portfolio of families monthly to hit goals for outreach and content gathering.
• Collaborate with internal teams to identify families that could engage at higher levels including fundraising and ambassadorship.
• Partner with Senior Digital Marketing Manager to oversee alumni email marketing initiatives, including content creation, segmentation, scheduling, and performance tracking.
• Utilize graphic design and videography skills to create visually compelling and shareable content that aligns with the organization's brand identity.
• Stay up to date with industry trends and best practices in social media, digital marketing, storytelling, and nonprofit marketing to continuously improve content strategies and tactics.

Alumni Engagement & Support:

• Serve as the primary liaison for alumni, ensuring they feel supported, recognized, and engaged in chapter activities. This role will gather feedback on the wish, begin building relationships with each family, and gather content.
• Foster active participation within the Alumni community through strategic communication, social media engagement, and events.
• Build a sense of community by maintaining regular touchpoints with wish recipients and their families.

Serve as a representative of the organization with respect to alumni engagement and relations, including the alumni chapter Facebook group, and other initiatives as needed.

Program Management & Administrative Tasks:

• Oversee alumni-related projects using tools like Monday.com and Salesforce to ensure timely responses and efficient project tracking.
• Manage tasks, connect projects, and update records to maintain smooth operations across departments.

Creates materials for donor and alumni cultivation and events

Other duties as assigned.

Minimum Education and Experience Requirements:

• Bachelor’s degree in Marketing, Communications, Journalism, English/Creative Writing or related field (preferred) or years of equivalent experience
• Minimum of 2-3 years of experience in roles with heavy writing and content generation.
• Proficiency in social media and email marketing platforms and experience managing email campaigns from conception to execution.
• Background in graphic design and videography, with proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) or similar software.
• Excellent written and verbal communication skills, with a keen eye for detail and a passion for storytelling.
• Strong project management skills, experience with project management and CRM tools like Monday.com and Salesforce preferred.
• Comfortable working independently and taking initiative, with the ability to thrive in a collaborative team environment.
• Ability to multitask, prioritize tasks, and manage tight deadlines.
• This role is hybrid (3 days in office, 2 days remote) with some nights and weekends needed around specific event dates.
• Bi-lingual preferred to support the full Make-A-Wish community.

How To Apply:

Interested candidates MUST submit a resume, cover letter, a writing sample, and link to video portfolio link to jobs@arizona.wish.org.

 *Applications without all of these will not be accepted. Applications sent anywhere but the jobs@arizona.wish.org email will not be accepted. *