Description

How to Manage and Navigate Challenging Customers

01/10/2023 | 9:00 AM

Having a customer service business can bring demanding customers that feel impossible to satisfy. However, how you handle them makes the difference between a negative or positive review, a repeating customer, and the overall health of your business. You’ll learn how to:

•    Understand customer needs

•    Apply the eight Standards of Trust and keep customers

•    Prevent issues

•    Manage difficult customers

•    Request customer reviews

•    Recognize when you need help